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Remote monitoring is at the core of our managed services solution providing the crucial proactive element in managing our clients' infrastructure.
Remote monitoring affords:
- Real-time feedback - monitoring tools provide immediate information on potential threats to stability of the client site.
- Ticketing service - to alert both our support team and the client simultaneously during normal business and out of hours.
- Red alerts - within the NOC, critical alerts appear on our plasma panel so that everyone can see high category problems as they arise.
- SLA management - to track performance against agreed response times.
While remote monitoring is a service in its own right, we prefer our clients to use the other services as well particularly remote management as part of our managed services suite.