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Taken in conjunction with remote monitoring, remote management provides the framework for supporting a reliable ICT infrastructure, crucial in today's business environment.
Remote management delivers:
- Rapid response - issues are dealt with through our NOC as and when they through reporting tools.
- Server support - patch management and control response to remote monitoring flags.
- More reliable ICT - problems identified through remote monitoring are dealt with before impacting on business.
- End user support our remote desk-side tool Teamviewer can significantly reduces unproductive hours onsite as we can deal with problems and queries remotely from our NOC.